Refund policy

Right of withdrawal

You may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. This applies to customers in the European Union by law and is extended to all other customers as a matter of policy.

How to return an item

Write to hello@prizemans.com before the 14 days are up. Return the goods within a further 14 days, unworn and in their original packaging.

Return postage is paid by the customer. We do not reimburse it, and we do not accept parcels sent carriage forward or cash on delivery. Any customs or handling charges billed to us on a returned parcel are deducted from the refund.

Refunds

Once the returned goods reach us in the condition they were sent, we refund the purchase price and the standard outbound shipping cost within 14 days, using the payment method you used for the order.

Faulty or incorrect goods

If an item arrives damaged, faulty or incomplete, write to hello@prizemans.com with photographs. We will repair, replace or refund it, and return shipping is at our expense.

Customers in the European Union have a statutory warranty of two years from delivery.

Normal wear, damage from misuse and colour variation between screens and physical products are not defects.

Exclusions

Personalised or made-to-order items are excluded from the right of withdrawal.